Technical service calls are handled by J & G Machinery, a division of Wurth Baer Supply Company, located in Sanford, NC. J & G Machinery is the national importer for Maggi and Steff products. You can simply call our main number 919-776-8341 and ask for Peter Van or you can email us at [email protected]

SERVICE RATES

Travel Time
$75.00 Per Hour

Mileage Charge
70 cents per mile

In-Plant Time
$125.00 Per Hour

Shop Rate (For Machines repaired in our facility in Sanford, NC)
$125.00 Per Hour

Meals, Lodging, Rental Cars and Airfare, when applicable, are billed at cost.

WEEKENDS OR HOLIDAYS:
Double Applicable Rate

MINIMUM CHARGE:
2 Hour, Applicable Rate

A Purchase Order is required prior to scheduling any service. All calls will be made as soon as possible, subject to prior commitments and scheduling backlog. Priority is given to customers who purchased their machine from J & G Machinery.

Any questions regarding “ Service” should be discussed with the Service Department prior to scheduling.

Please be aware our technicians do not carry spare parts.

This may require us to stay overnight if we can get the parts sent overnight. If not, we will have to return at another time.

Note: Service travel times are from Sanford NC, Inman SC, Roanoke VA, and Lebanon TN or the last job site. Technicians are scheduled according to their area of specialty, not their geographic location. We will do our best to reduce costs related to travel time if possible and if scheduling permits.